We currently use Australia Post for all deliveries.
How much does shipping cost?
- Free Shipping on all orders over $100, Australia-wide
- $9.95 flat rate for all other Australian orders
- International shipping is a flat rate of $30. Please note Sports Luxe is not responsible for any import duties, taxes or charges, which may be applied to international orders once the parcel reaches its destination country
When will I receive my order?
- Delivery will take approximately 2-5 business days Australia-wide
- International delivery will take approximately 2-3 weeks, depending on your location
What happens if my order is either damaged in transit or not received?
- Damaged or lost orders should be resolved with Australia Post directly
- If you do not receive the desired outcome, we encourage you to email email@example.com
What if I am not home when my order is delivered?
As no signature is required, Australia Post will look for a safe spot to leave your parcel. Sometimes they will leave a card with the location of your parcel/nearby Australia Post outlet where they've sent your parcel.
Really, there's a chance I have to pick up yet another parcel?!
Unfortunately we cannot guarantee your parcel will be sitting at your front door/building if the parcel is too big to fit in your letterbox. As an added buffer, please make a note in the field provided when you are placing your order. E.g. Permission to leave unattended.